Privacy Policy

Last updated: May 20, 2025

This Privacy Policy outlines how Hellemode ("we", "us", or "our") collects, uses, and protects your personal data when you visit our website or interact with our services. The term "you" refers to any individual engaging with our website or related offerings.

Policy Updates

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any modifications will appear on this page, and the “Last updated” date will be revised accordingly.

Information We Collect and How We Use It

We gather personal information through direct interactions, automated technologies, and third-party integrations. This may include:

  • Contact Details: Full name, address, email, and phone number.
  • Order Information: Shipping, billing, and payment details.
  • Account Data: Login credentials, such as username and password.
  • Customer Support: Communication via email, chat, or other support channels.

We also collect browsing and usage data through cookies and tracking technologies, along with information from Shopify and our marketing partners.

Purposes of Data Usage

  • To process and manage your purchases and services
  • To provide updates, promotions, and special offers
  • To detect, prevent, and investigate fraudulent or unlawful activity
  • To enhance website performance and improve user experience

Cookies

We use cookies to improve your browsing experience and tailor our content. For further details, please refer to Shopify’s Cookie Policy.

Sharing Your Personal Data

Your information may be shared with trusted partners for business operations, including:

  • Third-party service providers (e.g., Shopify, logistics partners, and IT systems)
  • Marketing and advertising collaborators
  • Legal or regulatory authorities, when required by law
  • Affiliates or successors in the event of a merger, acquisition, or restructuring

External Links

Our website may contain links to other websites operated by third parties. We are not responsible for their content or privacy practices. We recommend reviewing each site’s Privacy Policy before submitting any personal data.

Children’s Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect data from minors.

Data Security and Retention

We implement appropriate technical and organizational measures to safeguard your information against unauthorized access, disclosure, or misuse. Your personal data is stored only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Your Data Protection Rights

Depending on applicable laws, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction or deletion of your personal data
  • Object to or restrict the processing of your information
  • Withdraw consent where processing is based on consent
  • Request data portability

To exercise these rights, please contact us using the information below. We may request additional information to verify your identity before fulfilling your request.

How to File a Complaint

If you have concerns about our handling of your personal data, please contact us first so we can resolve the matter. You also have the right to file a complaint with your local data protection authority.

International Data Transfers

We may transfer personal data to other countries for operational or service-related reasons. In such cases, we ensure that appropriate legal safeguards are in place to protect your information in accordance with data protection regulations.

Contact Information

  • Store name: Hellemode
  • Company name: CHARACTER FASHION LTD.
  • Address: 128 City Road, London, Greater London, EC1V 2NX, United Kingdom
  • Email: info@hellemode.com
  • Contact Form: Click here
  • Phone: +44 7426 925521
  • Company number: 15219371
  • Customer service hours: Monday to Friday | 9:00 AM – 5:00 PM GMT