Shipping & Delivery

Free UK Shipping
All orders placed within the United Kingdom qualify for free delivery. There are no extra fees added during checkout.

Order Cut-Off Time: 00:00 GMT (London Time)

Processing Time: 1–2 business days (Monday to Friday)

Transit Time: 5–7 business days (Monday to Friday)

Estimated Total Delivery Time: 6–9 business days

At Hellemode, we strive to make every shipping experience simple and transparent. Below you’ll find all relevant details regarding our delivery process.

Shipping Coverage

  • Available Regions: At present, we deliver exclusively within the United Kingdom.
  • Coming Soon: Our team is working to offer international shipping in the near future.

Shipping Costs

  • United Kingdom: Free delivery on every order.
  • Transparent Pricing: No unexpected or hidden shipping fees at checkout.

Order Processing

  • All orders are processed within 1–2 business days, Monday through Friday.
  • Purchases placed after 00:00 GMT will be handled on the next business day.
  • Orders made during weekends will be processed on the following working day.

Estimated Delivery Time

  • Deliveries within the UK generally take between 5–7 business days.
  • Delays may occur due to factors such as weather, courier issues, or high-demand seasons.
  • Overall estimated timeframe: 6–9 business days from the order date.

Delivery Method

  • We use Royal Mail along with other reliable courier partners.
  • All shipments are insured — if your parcel is lost or arrives damaged, please get in touch with us.
  • Whenever possible, we use environmentally friendly and recyclable packaging.

Tracking Your Order

  • After dispatch, you’ll receive an email with your tracking information.
  • You can track your shipment anytime on our Order Tracking Page.
  • Need help? Visit our Contact Page and our team will assist you promptly.

Missing or Incomplete Deliveries

  • If any products are missing from your order, please notify us within 7 days of receiving your package.
  • We will resolve the issue quickly by sending a replacement or issuing a refund.

Return Policy

  • Returns are accepted within 30 days from the date of delivery.
  • Items must be unused, in their original condition, and sent back with the original packaging.
  • Custom or personalized products cannot be returned unless faulty.
  • If an item is damaged or incorrect, Hellemode will cover the return shipping fees.
  • For all other returns, the customer bears the return postage costs.
  • Refunds will be processed within 7 business days of receiving the return and credited to the original payment method.

Restocking Fee

No restocking charges apply to any return.

Return Shipping Costs

  • If Product is Defective or Incorrect: The return is free — we cover the postage cost.
  • If Returning by Choice: Customers are responsible for postage if returning an item due to personal preference, wrong choice, or sizing issues.

Contact Information

  • Store name: Hellemode
  • Company name: CHARACTER FASHION LTD.
  • Address: 128 City Road, London, Greater London, EC1V 2NX, United Kingdom
  • Email: info@hellemode.com
  • Contact Form: Click here
  • Phone: +44 7426 925521
  • Company number: 15219371
  • Customer service hours: Monday to Friday | 9:00 AM – 5:00 PM GMT